Disreputable business practices go unpunished
By: psr, 2009-01-25
Ryanair lost a court battle in Spain against an intermediary travel agency (Atrapalo)
that was selling Ryanair flight tickets irregularly.
Ryanair has no agreements with this travel agency. Ryanair sells its own flights through its own web page, directly to its customers. The Ryanair website usage policy states that their website may be used exclusively for private and non-commercial purposes. Atrapalo was using automatic mechanisms to use Ryanair’s end-customer service, introducing itself as an intermediary, and offering Ryanair flight tickets to its own customers, thereby using Ryanair’s website for commercial purposes and thus clearly violating the website usage policy.
Even so, the Spanish court has ruled against Ryanair. Ryanair was right to claim that this travel agency (Atrapalo) and others (e-Dreams, Rumbo, Opodo, Bravofly, V-Tours …
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